Welcome to HTCL Technologies Pvt Ltd ! We’re dedicated to delivering your electronic products promptly and securely. Please review our shipping policy for details on how we handle orders, shipping timelines, and associated fees.
1. Order Processing Time
- All orders are processed within 1-2 business days of receiving payment confirmation.
- Orders placed on weekends or holidays will begin processing the next business day.
- You’ll receive an email confirmation with tracking information once your order has been shipped.
Note: Estimated delivery times may vary due to external factors such as weather conditions, carrier delays. HTCL is not liable for such delays.
2. Order Tracking
- Once your order is shipped, you’ll receive a tracking number via email to monitor its progress.
- Tracking updates may take up to 24 hours to reflect the current status of the shipment.
3. Shipping Restrictions
- Due to certain regulations, we are unable to ship certain electronic items to specific countries or regions.
- If your location has restrictions, you will be notified at checkout or contacted by our support team for alternative solutions.
4. Lost or Damaged Packages
- If your package is lost or damaged in transit, please reach out to our customer support team at sales@htcl.co.in within 7 days of the estimated delivery date..
- We will work directly with the carrier to resolve the issue and, if related, replace the lost or damaged items.
5. Contact Us
- Email: sales@htcl.co.in
Phone: +91 9731793793
Hours: Monday – Friday 8am – 9pm